Melbourne IT - not happy Jan >-(

If you're considering using Wordpress for your blog, you'll need an ISP that supports MySQL and is a little aware of the requirements of Wordpress. My understanding was that Melbourne IT was such an ISP but when I attempted to upgrade my blog theme to a non-standard theme, this was the response I received.

From: customersolutions@melbourneit.com.au
To: peterfletcXXXX@XXXXXX.com
CC:
Subject: Themes and plugins for Wordpress CRM:0082000914
Date: Wed, 15 Aug 2007 14:56:01 +1000

Dear Peter Fletcher,

Thank you for contacting Melbourne IT.


The standard installation of Wordpress via the hosting control panel does not grant the ability to install themes.

Regarding any correspondence concerning this request, please quote the number below for our reference:
CAS-977727-XXXX

Regards,
Hosting Support
Melbourne IT Ltd - 'Trusted for Online Success'
http://www.melbourneit.com.au/

and this was the reply I sent:

I'm now well aware of that. The question is, why wasn't I told this when I signed up for hosting? The reason people use Wordpress is so they can utilise themes and widgets to customise their blog. The reason I chose Melbourne IT was because the company offers hosting for Wordpress. If I had wanted a standard blog I would have chosen Blogger.

The question now is, what is Melbourne IT going to do to correct this issue? I have committed countless hours compiling and uploading content for the site and am unwillingly to let this matter rest.

Please let me know your response.

Regards

Peter

Be interested if anyone else has had a similar problem and what the solution is.